Privacy policy
SIA "Dzimtais dārzs" Internet-shop privacy policy
Dzimtais dārzs Ltd is committed to protecting and respecting your privacy. Please read this privacy notice carefully so that you know why and how we collect your data and how we will use it.
HOW WE USE YOUR INFORMATION
This section provides the following information:
- The categories of personal data we process;
- the sources and specific categories of personal data not received directly from you;
- the purposes for which we process your personal data; and
- the legal basis for the processing.
We process information relating to the provision of our services on our website ("transactional data"). Transaction Data may include your contact details, bank account details and transaction details. Transaction Data is processed for the purposes of supplying goods and services and keeping accurate records of those transactions. The legal basis for this processing is the performance of a contract between us and/or the conclusion of a contract at your request, as well as our legitimate interests, namely the proper administration of our website and trade.
We may process information that you provide to subscribe to our emails and newsletters ("Messaging Data"). The Messaging Data is processed in order to send you relevant messages and newsletters. The legal basis for this processing is your consent. Similarly, if we have already sold you goods or provided you with services on our website and you do not object, we may process the Messaging Data on the basis of our legitimate interests, namely to maintain and improve our customer relationship.
We may process information in connection with any communication you send to us ("Correspondence Data"). Correspondence Data may include the content of the communication and metadata relating to the communication. If a communication is initiated through our website's contact forms, the website will generate metadata related to the correspondence. The correspondence data is processed for the purposes of contacting you and keeping records. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business, the provision of consistent and high quality advice practices and the resolution of disputes between you and our staff.
We may process your personal data as set out in this notice where it is necessary to comply with or defend legal claims, whether they arise in judicial, administrative or other non-judicial proceedings. The legal basis for this processing is our legitimate interests, namely the protection and safeguarding of our legitimate rights, your legitimate rights and the legitimate rights of others.
In addition to the specific purposes under which we are entitled to process your personal data as set out above, we are also entitled to process your personal data where such processing is necessary to comply with our legal obligation.
WHAT PERSONAL INFORMATION WE PASS ON TO THIRD PARTIES
We want to gain and maintain your trust. To achieve this, we will only share your personal information where it is necessary to do so.
We are entitled to share your data with the following categories of third parties in order to be able to provide you with our services as described in this notice:
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We are entitled to disclose your personal data to our insurers and professional advisers for the purposes of managing risks, obtaining professional advice or making, pursuing or defending claims;
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Financial transactions related to the purchase of goods on our website may be processed by our payment service providers. We share your transaction information with our payment service providers only to the extent necessary for your payment, refund and claims purposes. We pass such information to the authorised processor Maksekeskus AS.
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We are entitled to disclose your personal data to other service providers in order to provide specific services. For example, website hosting providers, delivery companies, server and server maintenance providers, email and SMS service providers. In the case of subcontracting, we will take all necessary steps to ensure that our data processors maintain the confidentiality of personal data.
In addition to special cases, we are entitled to disclose your personal data in order to comply with our legal obligations.
The third parties referred to in this paragraph may also be established outside the Republic of Latvia, the European Union or the European Economic Area. If we transfer your personal data to such parties, we will take all necessary steps to ensure that your privacy is adequately protected. For more information about appropriate security measures, you can contact us at info@rodnoisad.com
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
Your personal data that we process for any particular purpose or purposes will not be kept for longer than is necessary for that purpose or purposes. In any event, it will be kept for no longer than:
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business data will be stored for a maximum of 10 (ten) years after the end of the provision of services;
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Messaging Data will be retained for a maximum of 3 (three) years after your last account login or your last purchase (whichever is later);
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correspondence data will be retained for a maximum of 2 (two) years after the end of the communication.
Sometimes we cannot specify exactly how long we will keep your personal data. For example, access data will be kept for as long as necessary for specific purposes.
Notwithstanding any other provision of this section, we are entitled to store your personal data where it is necessary to comply with legal obligations to which we are subject.
Sometimes we cannot specify exactly how long we will keep your personal data. For example, access data will be retained for as long as necessary for specific purposes. We are entitled to keep your personal data where it is necessary for the performance of a legal obligation to which we are subject.
INFORMATION ABOUT MARKETING COMMUNICATIONS
If you have consented, we will send you marketing communications in the form of email or text message to provide you with up-to-date information to help you view and find our products.
You can opt-out of receiving marketing communications from www.rodnoisad.lv at any time.
You can do this by:
- By clicking on the "unsubscribe" link in any email message;
- By contacting our Customer Service team: info@rodnoisad.com
If you opt-out of receiving marketing communications, we will update your profile to ensure that you do not receive such communications in the future.
Opting out of marketing communications does not mean that communication about services, such as order updates, will cease.
YOUR RIGHTS
This part of the notice provides an overview of your rights under the data protection rules. As some of the rights are complex, this notice only covers the main points. We ask you to consult the relevant legislation and guidance for full details of your rights.
You have the following rights in relation to your personal information:
- The right to access the personal information we hold;
- The right to request that inaccurate personal information we hold about you be corrected;
- The right to request the erasure of your information;
- The right to restrict processing;
- Right to object to processing;
- Right to data portability;
- Right to lodge a complaint with a supervisory authority;
- Right to withdraw consent.
If you wish to exercise your rights, lodge a complaint or have any questions, please contact us at: info@rodnoisad.com
1. Right of access. You have the right to consent or object to our processing of your personal data and, where we carry out processing, to access personal data and other additional information. The additional information includes information about the purposes of the processing, the categories of personal data processed and the recipients of the personal data. Assuming that the rights and freedoms of others are not affected, we will provide a copy of your personal data.
Right to rectification. You have the right to rectify any of your data that is inaccurate and, taking into account the purposes of the processing, you have the right to supplement any data that is incomplete.
3. In some cases, you have the right to erasure of your personal data. These include: (i) the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (ii) you withdraw your consent and there is no other lawful basis for the processing; (c) you object to the processing under certain data protection rules; (d) the processing is for marketing purposes; or (e) the personal data has been unlawfully processed. However, in some cases you may not be able to exercise these rights. The exceptional cases where processing is necessary are: (I) to exercise freedom of expression and information; (II) to comply with our legal obligations; or (III) to establish, exercise or defend legal claims.
In certain cases, you have the right to restrict processing. Such cases include: (a) you contest the accuracy of the personal data; (b) the processing is unlawful and you object to the erasure of the personal data; (c) we no longer need the personal data for the processing but you need them to assert, exercise or defend legal claims; (d) you object to the processing on grounds of public or legitimate interest until such objection is upheld. If processing is restricted in accordance with the above, we are entitled to continue to store your personal data. However, we will only process it: (I) with your consent; (II) for the establishment, exercise or defence of legal claims; (III) to protect the rights of another individual or legal entity; or (IV) for the pursuit of an important public interest.
(5) You have the right to object to our processing of your personal data in relation to a specific situation in which you find yourself. However, this is only possible to the extent that we need to process the data in accordance with our legitimate interests or those of a third party. If you object to such processing, we will stop processing your personal information unless we can show a legitimate reason for the processing that overrides your interests, rights and freedoms or where the processing is necessary for the establishment, exercise or defence of legal claims;
6. You have the right to object to our processing of your personal data for direct marketing purposes. If you object to such processing, we will stop processing your personal data for this purpose.
7. You have the right to object to our processing of your personal data for scientific or historical research purposes or for statistical purposes. If you object to such processing, we will stop processing your personal information unless the processing is necessary for the performance of a task carried out in the public interest.
8. Right to data portability. To the extent that the lawful basis for our processing is:
- your consent; or
- the performance of a contract or the performance of acts at your request before entering into a contract, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right is not available if its exercise adversely affects the rights and freedoms of others.
9. If you believe that our processing of your personal information violates data protection rules, you have the legal right to lodge a complaint with the Data State Inspectorate, Blaumaņa iela 11/13, Riga, LV-1011, www.dvi.gov.lv, or with another supervisory authority according to the address of your place of residence, place of work or place of the alleged violation.
10. To the extent that our processing of your personal information is in accordance with your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of the processing prior to the withdrawal of consent.
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HOW WE USE COOKIES
Like other websites, we use cookies. Cookies are small data files that allow us to provide you with a faster and safer experience when using our websites. When you visit or interact with our websites, services, apps, tools or chat sites, we or our authorised service providers may use cookies to provide you with a better, faster and safer website experience and for advertising purposes.
Generally, cookies do not contain any information that could identify the user, but your personal information that we hold may be linked to information collected or stored by cookies.
Three ways to manage cookies:
- External sources (1)
- Browser settings (2)
- Cookies on our website (3)
(1) Cookies from service providers
We use Google Analytics to analyse how you use our website. You can find out more about Google's privacy policy here.
We allow these trusted GDPR-compliant companies to use cookies or similar technologies to provide advertising or research services:
- our website uses Google Analytics to understand how visitors use the content on the website. If you do not want your browser to use Analytics, you can install the Google Analytics browser add-on. If you would like to learn more about Google Analytics and privacy, click here.
- For direct marketing purposes, we use the Google Partners advertising system. This helps us to show you relevant offers. You can change these settings here. To find out more about Google Ads and our privacy policy, click here.
- For direct marketing purposes, we are entitled to use the "Facebook" advertising platform, which helps us to better identify the needs of the buyer according to the cookies collected. To learn more about Facebook's privacy policy, click here.
(2) How can you manage cookies?
Most browsers allow users to refuse or delete cookies. Actions may vary depending on the browser and its version. The following is up-to-date information on how to block or delete cookies on providers' websites such as Chrome; Firefox; Internet Explorer and Safari.
Please note that deleting or disabling cookies may affect your user experience and you may not be able to take advantage of certain features of our website.
(3) What cookies do we use?
There are four main types of cookies. The following information explains how and why we use them:
(1) Website functionality cookies: these cookies allow you to browse the website and use the features available, such as "Add to basket".
(2) Website analytics cookies: these cookies allow you to measure and analyse how our customers use our website, to improve both its functionality and your shopping experience.
(3) Customer preference cookies: when you browse or shop on www.1a.lv these cookies will remember your preferences so that we can make your shopping experience seamless and tailored specifically to you.
(4) Targeting or advertising cookies: these cookies are used to show you relevant ads. These cookies limit the number of times you are shown an ad and help us measure the effectiveness of our marketing campaigns.
OTHER IMPORTANT PRIVACY INFORMATION
Third party websites
We may work with third parties, commonly referred to as service providers, who are authorised to place third party cookies on our websites or our services, apps and will act with your consent. These service providers enable us to provide you with a better, faster and safer website experience.
Please note that third party cookies are subject to third party privacy policies and we do not accept any responsibility for these privacy policies.
CHANGES TO HOW WE PROTECT YOUR PRIVACY
We may change this notice from time to time to reflect how we process your data.
If we make material changes, we will notify you on our website or otherwise, such as by sending you an email, so that you can review the changes before using our website in the future.
HOW CAN YOU CONTACT US?
We always want to contact our customers (especially if you think we have let you down or could improve something).
If:
- you have questions or comments about this notice;
- you do not want us to use your information in the future;
- you wish to exercise any of the rights set out above; or you have a complaint, please contact us.
You can contact us at: info@rodnoisad.com